Our Policy

If you arrive late for your appointment, we will try our best to accommodate you; however please understand that we may need to reschedule your appointment or alter the services you are booked for based on the time available. If you must cancel your appointment, please do so at least 24 hours prior to your appointment, so that we may accommodate other guests who may be waiting for a service.


We accept Visa, Mastercard, American Express, Discover and cash for payment of services. We also are proud partners of Spa Week and Spa Finder and Cinch. We do not accept checks for any form of payment. Tips are appreciated and accepted by cash or Venmo.

Cancellation Policy

We require at least a 24 hour notice for any cancellations or changes to appointment times; this allows other guests to book an appointment during this time slot as well as an opportunity for guests that are on the waiting list to get in to see our amazing stylists. We kindly ask and require a credit card to reserve all services

To protect the valuable time of our stylists and their other guests. If you are unable to give the salon a 24 hour notice or end up no showing to your scheduled appointment time; you will be charged 100% of your total scheduled service. When a no show or late cancellation occurs it takes large blocks of time that impact our stylists and other guests. We understand that sometimes things happen, However, we try to respect our hairdressers time as much as we respect yours.

Retail Refunds

Our refund policy is simple: we stand behind our products 100%. If for any reason, you are dissatisfied with our products, like-new and gently-used products may be returned or exchanged within 7 days for a full refund. Refunds will be provided in the form of the original payment method.

Customer Satisfaction

We are committed to complete customer satisfaction and understand that there are times that a guest may not be completely satisfied with their service. If you
Are unhappy, please contact the salon within 48 hours of your service to book
A complimentary adjustment within 1 week of your appointment date. The adjustment appointment will be scheduled with the same stylist who performed the original service. However, in the case that the original stylist is unavailable, or if you feel that they are unable to provide the service, an exception may be made and the adjustment may be scheduled with someone else. To honor any complementary services we must see your hair in person to make a complete assessment. At arco new york we stand behind our work, so please don’t hesitate to reach out to us directly.

Service Refunds

If a client is unhappy with the results of a redo service; management will use reasonable and fair judgement on any decision to refund the client.


Even though all of our products are plant based and toxin free; please advise your stylist of any medical conditions or allergies you may have prior to your service.